All Kwema Badge Reels are identified by a unique 8-digit serial number. This number comes in the user manual of the original badge-reel packaging. If you misplaced your user-manual, use the following steps to retrieve your serial number once again:
Product Number
If you have the individual packaging, send us a (good quality) picture of the barcode sticker to the email below.
Beacon Scanner App
1. If you do not have the individual packaging, you can download the nRF Connect for Mobile App.
2. Once you have downloaded the App, ensure bluetooth is activated in your settings.
3. Press and hold the button on the badge reel for 3 seconds, the Scanner App should detect the badge reel with a series of corresponding numbers
(UUID, MAJOR, MINOR)
4. Take a screenshot on your cell phone and send it to the follow email:
support@kwema.co
From here, Kwema’s team will be able to retrieve the corresponding serial number. If you're still having trouble, please contact your Customer Success Representative.
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